Published on staging.policy.eastern.edu.au (https://20082026-policy.buildpreviewsite.com)

Quality Improvement Survey Policy

Review Cycle: 3 Years Years

Approved on: Thursday, 26 March, 2026

Policy Contact:

Academic Standards And Risk Committee

Policy Contact:

Dean of Studies

Background:

Purpose:

To ensure systematic collection and use of student and stakeholder feedback through surveys for continuous quality improvement in teaching, learning and graduate outcomes.

Scope:

Applies to all Higher Education courses, students, and relevant staff involved in survey administration and quality improvement processes.

Statement:

1 Introduction

The College will conduct and participate in surveys that provide actionable insights for enhancing student experience, academic quality, and graduate employability.

Survey data will be analyzed, reported, and acted upon in accordance with this policy.

2 Surveys:

The College will participate in the following:

External Surveys run by QILT (Quality Indicators of Learning and Teaching)

Graduate Outcome Survey (GOS)
Graduate Outcome Survey Longitudinal (GOS-L)
Student Experience Survey (SES)
Employer Satisfaction Survey (EES)

Additional external surveys from any source if approved by the Dean of Studies or the Principal

Internal Surveys:

These internal surveys are conducted by the College.

Survey Name	Short Name	Quality Improvement Area	Initiation
New Student Survey		Transition into College	Dean of Studies (Week 4)
Early Student Perception of Unit Delivery Survey	Early-SPUD	Formative feedback on delivery	At the request fo the Academic -in-Charge
Student Perception of Unit Delivery Survey	SPUD	Unit/Course development Lecturer development Overall College Quality	Dean of Studies
Parallel Unit Survey (within SPUD as applicable)	Parallel Unit Experience	Teaching & Learning	Dean of Studies
Practicum Survey (within SPUD as applicable)	Practicum Survey	Placements	Dean of Studies

3 Reporting and Action

External Surveys:

When QILT survey results (GOS, GOS-L, SES, EES) are received, the Dean of Studies will:

Prepare a comprehensive report summarizing key findings and trends.
Include a list of recommended quality improvement actions, developed in consultation with Course Coordinators.

This report will be submitted to the Learning, Teaching and Research Committee (LTR) within six weeks of survey results for review. LTR will critically review the recommendations before forwarding to the Academic Board for approval.

Internal Surveys:

Early-SPUD results are provided to the Academic-in-Charge (AIC) and Course Coordinators for formative feedback and early teaching adjustments.

All other internal survey summaries, with recommended actions are compiled by the Dean of Studies and submitted to the LTR for critical review and endorsement within 6 weeks before Academic Board consideration. SPUD results by individual unit-delivery are reported to AICs and Course Coordinators for critical reflection, informing AIC end-of-semester critical reflection and contributing to Annual Course Reviews.

Data Governance: All survey data handled in compliance with the Privacy Act 1988 (Cth), associated regulations and the College Privacy Policy.

Evidence:

Annual Course Reviews
Reports of external survey results

Approved by:
Academic Board [34]

Owning Body:
Academic Standards And Risk Committee [15]

Category:
Learning and Teaching [19]

Links
[1] https://20082026-policy.buildpreviewsite.com/policy/quality-improvement-survey-policy/
[2] https://20082026-policy.buildpreviewsite.com/taxonomy/term/18