Library Assistance Policy

Resource Centre Manager

Librarians require guidance in responding to student enquiries similar to “How do I answer this assignment question?

This document is prepared to give some guidelines about the extent to which librarians should assist students.

Guiding principles

• Librarians are to encourage students to be life-long learners.
• Librarians shall promote information literacy to students.
• The Library shall implement procedures consistent with accepted best practice in the library and information management industries.
• The Library shall prioritise assisting Eastern students and staff before other stakeholders.
• Librarians shall “guide” students in answering their own questions rather than providing answers.